Yes. Every piece is made by hand in small batches by artisan workshops across India. Because of this, small variations in colour, texture or finish are normal they’re a mark of the craft, not a defect.

Orders are processed within 2–3 business days and shipped via our courier partners. Delivery typically takes 4–7 business days depending on your location. You’ll receive a tracking link by email/SMS once your order ships.

We currently ship across India only. We’re not shipping internationally yet, but follow us for updates.

Contact us at contact@kalaaghar.in within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund no questions asked.

Yes, within 7 days of delivery, as long as the item is unused and in its original packaging. See our Return & Refund Policy below. Note: because pieces are handmade, minor natural variation in finish is not eligible for return.

• Brass/metal: Wipe with a dry cloth. Avoid soaking or dishwashers; occasional polishing keeps the shine.
• Ceramic: Hand wash recommended. Avoid sudden temperature changes.
• Glass: Hand wash with mild soap; avoid abrasive scrubbing.

Gift wrapping is available at checkout for a small additional charge. For bulk or corporate gifting, email us at contact@kalaaghar.in and we’ll take care of you.

Once shipped, you’ll get a tracking link via email/SMS. You can also check order status by logging into your account.

We accept UPI, credit/debit cards, net banking and popular digital wallets all processed securely at checkout.